Call Recording
All incoming and outgoing calls are routinely recorded for the following purposes:
* to ensure compliance with procedures
* to ensure quality control
* training, monitoring and improvement
* prevention of misuse
* protection for staff
Feedback
It is important that we receive feedback about our service to patients, so that the practice knows when we are meeting your expectations and when things could be improved. So let us know how we are doing. If you have complaints, please discuss them with a member of staff.